Privacy Policy

Last Updated: October 26, 2025

Website: ElevateHomeMaintenanceAZ.com

Contact Information

For questions, please contact us at:

• Website: ElevateHomeMaintenanceAZ.com

• Phone 623-304-8665

• Visit https://elevatehomemaintenanceaz.com/contact_us

• Smart Contact Form below or Click Here

Elevate Home Maintenance and Handyman Services Inc ("Elevate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, text message, email, or any other method.

1. Information We Collect

• 1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Complete an inquiry form on our website

Call or text our company phone number (623-304-8665)

Book an appointment or request services

Subscribe to our newsletter or promotional communications

Contact us through any communication channel

Enroll in our seasonal maintenance subscription packages

This information may include:

Name

Email address

Phone number (mobile and/or landline)

Physical address

Service address

Payment information

Property details relevant to requested services

Communication preferences

Any other information you choose to provide

• 1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address

Browser type and version

Operating system

Pages visited and time spent on pages

Referring website addresses

Cookies and similar tracking technologies

• 1.3 Communication Records

We maintain records of communications between you and Elevate, including:

Phone call records and transcripts

Text message conversations

Email correspondence

Website form submissions

Chat interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

• 2.1 Service Delivery

To provide, maintain, and improve our handyman and home maintenance services

To process transactions and send transactional communications

To schedule appointments and dispatch technicians

To communicate about your service requests

To provide customer support

• 2.2 Transactional Text Messages

When you provide your mobile phone number and consent to receive transactional messages, we may send you:

Appointment reminders and confirmations

Service updates and technician arrival notifications

Payment confirmations and invoices

Account notifications

Customer service responses

Emergency service communications

Message frequency varies based on your service activity. Message and data rates may apply.

• 2.3 Marketing Communications

If you have opted in to receive marketing communications, we may send you:

Newsletters with home maintenance tips

Special offers and promotional discounts

Seasonal maintenance reminders

New service announcements

Company updates and news

Message frequency varies. Message and data rates may apply. You can opt out at any time by following the instructions in Section 7.

• 2.4 Business Operations

To analyze usage patterns and improve our website and services

To detect, prevent, and address technical issues or fraudulent activity

To comply with legal obligations and enforce our Terms and Conditions

To maintain records for business and legal purposes

3. SMS/Text Messaging Program Details

• 3.1 Program Description

Elevate operates SMS messaging programs to communicate with customers who have provided consent. Our programs include:

Transactional Messages: Service-related communications about your appointments, bookings, and account activity.

Marketing Messages: Promotional offers, seasonal maintenance reminders, newsletters, special discounts, and company updates.

• 3.2 Consent to Receive Text Messages

By providing your mobile phone number and checking the appropriate consent box on our forms or verbally consenting, you agree to receive text messages from Elevate at the number provided. Consent is not a condition of purchase, and you may opt out at any time.

• 3.3 How to Opt Out

To stop receiving text messages, reply STOP to any text message from us. You will receive a confirmation message that you have been unsubscribed. After opting out, you will no longer receive SMS messages from us unless you opt in again.

To opt in again after stopping, simply sign up as you did initially through our website forms or by texting back to our number with your request.

• 3.4 Help and Support

If you need assistance with our SMS program, reply HELP to any message or contact us directly:

Phone: 623-304-8665

Website: https://elevatehomemaintenanceaz.com/contact_us

Email: [Your Email Address]

• 3.5 Message Frequency and Costs

Message frequency varies depending on your interaction with our services and preferences. Message and data rates may apply based on your mobile carrier's plan. For questions about charges, contact your wireless provider.

• 3.6 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that are not delivered due to carrier issues, network problems, or device limitations.

• 3.7 Supported Carriers

Our SMS program is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Availability may vary by carrier.

4. How We Share Your Information

• 4.1 Service Providers and Subcontractors

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (QuickBooks Payments)

SMS messaging platforms (GoHighLevel and associated aggregators)

Scheduling and customer relationship management systems

Website hosting providers

Analytics services

Licensed and bonded subcontractors who perform specialized work

These service providers are contractually obligated to use your information only to provide services to us and are required to maintain confidentiality.

• 4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders, etc.)

Government or regulatory requests

Enforcement of our Terms and Conditions

Protection of our rights, property, or safety, or that of others

Prevention of fraud or illegal activity

• 4.3 Business Transfers

If Elevate is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

• 4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. SMS Data Sharing - IMPORTANT A2P 10DLC Compliance Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver SMS communications (such as GoHighLevel, SMS gateway providers, and carrier networks).

Information sharing to subcontractors in support services, such as customer service, is permitted solely for the purpose of fulfilling your service requests and providing support.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Email Communications

• 6.1 Email Marketing

If you have opted in to receive marketing emails by accepting our Terms of Service on a website form, we may send you:

Newsletters with home maintenance tips and advice

Promotional offers and special discounts

Seasonal service reminders

Company news and updates

• 6.2 Unsubscribing from Emails

You can unsubscribe from marketing emails at any time by:

Clicking the "Unsubscribe" link at the bottom of any marketing email

Contacting us at 623-304-8665 or https://elevatehomemaintenanceaz.com/contact_us

Please note that even if you unsubscribe from marketing emails, we may still send you transactional emails related to your service requests, appointments, and account.

7. Opt-Out and Communication Preferences

You have the right to control how we communicate with you:

• 7.1 Text Message Opt-Out

Reply STOP to any text message to unsubscribe from SMS communications

Contact us at 623-304-8665 or visit https://elevatehomemaintenanceaz.com/contact_us

• 7.2 Email Opt-Out

Click "Unsubscribe" in any marketing email

Contact us at 623-304-8665 or visit https://elevatehomemaintenanceaz.com/contact_us

• 7.3 Phone Call Opt-Out

Request to be added to our internal Do Not Call list by calling 623-304-8665

• 7.4 Update Contact Information

To modify or change your contact details, payment information, or communication preferences:

Call 623-304-8665

Visit https://elevatehomemaintenanceaz.com/contact_us to submit a support ticket

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

Secure data encryption for payment transactions

Limited access to personal information on a need-to-know basis

Regular security assessments

Employee training on data protection

Background checks for all technicians

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy

Comply with legal obligations (tax records, warranty claims, etc.)

Resolve disputes and enforce our agreements

Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences

Analyze website traffic and usage patterns

Improve user experience

Deliver targeted advertising (if applicable)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

13. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• 13.1 Access and Correction

You have the right to access and update your personal information. Contact us to request access or corrections.

• 13.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

• 13.3 Opt-Out of Sale

We do not sell your personal information to third parties.

• 13.4 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about exercising these rights.

14. TCPA Compliance

Elevate complies with the Telephone Consumer Protection Act (TCPA) and related regulations:

We obtain express written consent before sending marketing text messages

We provide clear opt-out instructions in every message

We honor opt-out requests within 10 business days

We do not send text messages before 8 AM or after 9 PM local time (except for emergency services)

We maintain records of all consent and opt-out requests

15. A2P 10DLC Compliance

Elevate is registered with The Campaign Registry (TCR) for Application-to-Person (A2P) messaging using 10-Digit Long Codes (10DLC). We comply with all carrier requirements and industry standards, including:

Proper brand and campaign registration

Clear opt-in and opt-out processes

Prohibition on sharing SMS opt-in data for marketing purposes

Content guidelines and restrictions

16. International Users

Our services are provided within the United States, specifically in West Phoenix, Arizona. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes to how we use your personal information, we will notify you by email (if you have provided an email address) or through a prominent notice on our website.