Terms and Conditions

Last Updated: October 26, 2025

Website: ElevateHomeMaintenanceAZ.com

Contact Information

For questions about these Terms and Conditions, please contact us at:

• Phone 623-304-8665

• Visit https://elevatehomemaintenanceaz.com/contact_us

• Smart Contact Form below or Click Here

1. Agreement to Terms

By accessing our website, booking services, or engaging Elevate Home Maintenance and Handyman Services Inc ("Elevate," "Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Offered

Elevate provides professional handyman and home maintenance services in West Phoenix, Arizona, including but not limited to:

Seasonal Maintenance Subscription Packages (Winter, Spring, Summer, Fall)

À La Carte Services including:

Ceiling fan installation

Door replacement and repair

Cabinet replacement and installation

General handyman repairs and improvements

Other home maintenance tasks as agreed upon

All services are subject to availability and scheduling. We reserve the right to refuse service at our discretion.

3. Service Area

Our primary service area is West Phoenix, Arizona. Services outside this area may be available upon request and subject to additional travel fees.

4. Booking and Scheduling

• 4.1 Appointments

Services may be booked through our website, phone, or email

Appointments are confirmed once we provide written or verbal confirmation

We will make reasonable efforts to arrive during the scheduled time window

Delays due to weather, emergencies, or unforeseen circumstances may occur

• 4.2 Access to Property

Customer must provide access to the property at the scheduled appointment time

Trip fees may apply for service outside of our standard service area; contact us for details

If we cannot access the property, a trip charge up to our base service rate may apply (see our service pricing page or contact us for more information)

Customer is responsible for ensuring pets are secured and the work area is accessible

5. Pricing and Payment

• 5.1 Pricing

Subscription package pricing is based on the selected seasonal maintenance plan

À la carte services are priced based on scope of work, materials, and labor

All quotes are estimates and may be adjusted based on actual conditions discovered

We will notify you of any price changes exceeding 15% of the original estimate before proceeding

• 5.2 Payment Terms

We accept payment via QuickBooks Payments, credit/debit cards, Tap to Pay, and payment links

Subscription Packages: Billed monthly, quarterly, or annually as selected at enrollment. Payment is due on the first of the month when services are due (e.g., monthly, quarterly, or annual). Payment must be received before scheduling services. Payment reminders will be sent 7 days prior to the due date to the email on file.

À La Carte Services: Payment due upon completion of work unless otherwise agreed in writing

Large Projects: Projects requiring additional staff, non-standard equipment, travel, or significant materials may be placed on a payment schedule that includes cost of materials upfront, and milestone payments (typically 1/3 to start, 1/3 at the halfway point, and 1/3 at completion)

For projects requiring a deposit, deposits are typically applied toward the final invoice

Late payments may incur a 2% late fee

• 5.3 Materials

Material costs are separate from labor unless specified in the quote

We will purchase materials on your behalf when possible, with costs passed through at our cost plus 15% handling fee

Customer-supplied materials must be provided before the scheduled appointment

6. Cancellations and Rescheduling

• 6.1 Customer Cancellations

Subscription Services: To cancel, modify, or change service, payments, or contact details, call 623-304-8665 or visit https://elevatehomemaintenanceaz.com/contact_us to submit a support ticket. 30 days written notice required to cancel subscription services.

À La Carte Appointments: Cancellations within 24 hours of scheduled service may incur a cancellation fee

Rescheduling with 24+ hours notice before service: no fee

• 6.2 Company Cancellations

If we must cancel or reschedule, we will provide as much notice as possible

No fees will be charged for company-initiated cancellations

7. Refunds and Satisfaction

• 7.1 Workmanship Guarantee

We guarantee our workmanship for 90 days from the date of service completion

If you're unsatisfied with our work, contact us within 7 days and we will return to address concerns at no additional charge

This guarantee covers labor only, not materials or manufacturer defects

• 7.2 Refund Policy

No refunds after work has started

Refunds before work has started are at our discretion based on allocation and scheduling of staff, minus any deposit and administrative fees. Contact us for more details.

Subscription fees are non-refundable once services for that period have been scheduled or performed

8. Limitations of Liability

• 8.1 Scope of Work

We are ROC licensed (License Number: ROC 361985) and perform handyman services and general home maintenance

Subcontractors requiring specialized licenses are licensed and bonded

Customer is responsible for obtaining any required permits beyond our scope

• 8.2 Property Damage

We carry general liability insurance for accidental property damage

We are not responsible for pre-existing conditions, hidden defects, or damage caused by customer-supplied materials

Any damage claims must be reported within 48 hours of service completion

• 8.3 Limitation of Damages

Our total liability for any claim shall not exceed the amount paid for the specific service in question

We are not liable for indirect, consequential, or punitive damages

9. Customer Responsibilities

You agree to:

Provide accurate information about the work needed

Proactively notify us of any health concerns or dangerous materials within the home (including but not limited to asbestos, mold, lead paint, biohazards, structural issues, etc.)

Ensure the work area is reasonably clear and accessible

Secure your belongings. We are not responsible for broken or missing items, although our technicians are fully vetted and background checked

Moving and cleaning outside of what is written in the estimate are not included. Ask about these additional services at the time of consultation

Secure pets and notify us of any aggressive animals

Be present or provide access during scheduled appointments

Pay for services as agreed

10. Subscription Package Terms

• 10.1 Enrollment

Subscription packages include seasonal maintenance visits (4 visits per year)

Service details are outlined in your specific package agreement

Subscriptions automatically renew unless cancelled with 30 days notice

• 10.2 Unused Services

Subscription visits do not roll over to the next season

Missed appointments due to customer unavailability count as used visits

We will make reasonable efforts to reschedule within the same season

11. Intellectual Property

All content on ElevateHomeMaintenanceAZ.com, including text, images, logos, and design, is owned by Elevate Home Maintenance and Handyman Services Inc and protected by copyright and trademark laws.

12. Privacy and Data Collection

We collect personal information necessary to provide services (name, address, phone, email, payment information). Please see our separate Privacy Policy for details on how we use and protect your data.

13. Dispute Resolution

• 13.1 Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

• 13.2 Dispute Process

Any disputes should first be addressed by contacting us directly

If unresolved, disputes will be handled through binding arbitration in Maricopa County, Arizona

You waive the right to participate in class action lawsuits

14. Indemnification

You agree to indemnify and hold harmless Elevate Home Maintenance and Handyman Services Inc from any claims, damages, or expenses arising from your misuse of services or violation of these Terms.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.